Click links above to navigate to the required section
FAQs
Have technical and/or account-related questions?
Our list of commonly asked questions may have the answer you're looking for.
Account Management
Visit the login page, click "Forgot Password," enter your email, and follow the instructions sent to your email to reset your password.
Log in, navigate to "Billing Information" under your account settings, and update your credit card details.
Go to your account settings, select "Email," update your email address, and save the changes.
Course access is typically non-transferable. Please contact customer support for assistance: info@cloudrockacademy.com
Course Access & Navigation
Ensure you’re logged in with the correct account. If issues persist, contact us at info@cloudrockacademy.com
Use the course dashboard to view modules and click on lesson titles to access them.
Yes, we provide module and lesson materials for you to download. Videos are not yet available to download.
Billings & Payment
Visit "Purchase History" in your account settings to view and download invoices. You should also receive invoices from us after each payment. Please let us know if you're not receiving them at info@cloudrockacademy.com
CloudRock Academy offers a full money-back guarantee for a period of 14 days after purchase. In case of a refund, the student’s account will be completely deleted and any progress made will be lost.
In order to get a refund, the student must:
contact CloudRock Academy Support and explain a reason for a refund;
give CloudRock Academy a possibility to fix an error or correct an issue if the reason for a refund is something within the means of CloudRock Academy to fix.
In case CloudRock Academy cannot fix the error/issue and the student meets all requirements above, the user can ask for a full refund (excluding any possible transaction costs).
After the 14-day full Refund window has expired, Students shall not be eligible for any refund under any circumstances.
Should you still fall within the refund period advertised when you purchase your course, please contact us at info@cloudrockacademy.com
Not all courses provide payment plans. Should you have purchased a course via a payment plan and wish to change it, please contact us to discuss options: info@cloudrockacademy.com
Tech Troubleshooting
Ensure a stable internet connection, try a different browser, and clear your browser's cache. If the problem persists, contact us at info@cloudrockacademy.com
Refresh the page, try accessing via a different browser, and clear your browser's cache. If the issue persists contact us at info@cloudrockacademy.com
Systeme.io recommends using the latest versions of Chrome, Edge, or Brave.
Refresh the page, try accessing via a different browser, and clear your browser's cache. If the issue persists contact us at info@cloudrockacademy.com
Course Completion & Certificates
We do not award course completion certificates.
Ensure all lessons completed. Sometimes, they require you to click on the Complete button. If that does not work, try logging out and then in again to see if it refreshes your stats. If issues persist, contact us on contact us at info@cloudrockacademy.com and we will look into it for you.
Privacy & Security
Systeme.io utilizes various security measures to protect your data. Detailed information is available in the Terms and Conditions that include our Privacy Policy here.
Typically, course instructors and administrative staff have access to your progress and data for support and improvement purposes. If you're at all concerned, please contact us at info@cloudrockacademy.com
General
This is a complete course. Should we add any extra information to the program, you will receive an announcement as new content becomes available.
Should you be interested in purchasing bulk access for your business, please get in touch with Maryke or Sonja at info@cloudrockacademy.com
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